Product Manager

Job Locations US-OH-Cleveland
Job Post Information* : Posted Date 6 months ago(3/31/2023 1:47 PM)
# of Openings
Information Technology


Company Overview


Embrace Pet Insurance is redefining pet health insurance in the US through open and honest communication, products that live up to the trust our Embraced pet parents put in them, and personal but professional customer service. Our culture is based on our six core values that you can read in more detail here


Embrace is a 5-times NorthCoast 99 winner, an annual recognition program that honors 99 great workplaces for top talent in Northeast Ohio.


Job Summary:


This is a great opportunity to work for a fantastic, fast-growing company that highly values experimentation and innovation. Plus you get to be around dogs all the time! This role will oversee building and managing our pet health and wellness products countrywide reporting to the Head of Product and Analytics. You’ll collaborate with all areas of our business, including claims, marketing, and operations to develop and implement our strategic vision. You’ll work closely with our underwriter to design, develop, file, implement, and manage all our products. This role will manage the full lifecycle of products including ideation/market research, product development, analysis, and monitoring. You’ll have the opportunity to make immediate business impacts and be a direct contributor to the strategic vision of the team and organization.  **This is a hybrid position, 2 days onsite at the Cleveland, OH, Home Office**


  • Gain a deep understanding of our customer to identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
  • Work with our underwriter to design, develop, file, implement, and manage all our products.
  • Review rate indications and manage the rate plan to hit target loss ratios in collaboration with our underwriter.
  • Perform analyses to better understand customer behavior and likelihood of claims.
  • Implement segmented changes using claims and customer behavior data to optimize impacts.
  • Create buy-in for the product vision both internally and with key external partners.
  • Monitor the competitive landscape to ensure we are appropriately positioned in the market.
  • Scope and prioritize activities based on business and customer impact.
  • Work closely with the data science and analytics team to drive insights, regularly update our rating plan, and increase our analytical sophistication.
  • Translate product strategy into detailed requirements.
  • Work independently and collaboratively within a multi-disciplinary team environment.
  • Manage and develop product analysts as needed.


  • Strong analytical, problem-solving, and critical thinking skills.
  • 3+ years’ experience in insurance product management or analytics.
  • Bachelor's degree in a technical and/or business management related field.
  • Expert in the Microsoft office suite including Excel.
  • Proficiency in SQL.
  • Actuarial experience preferred, but not required.
  • Experience leading projects from inception to implementation.
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively with colleagues with diverse perspectives and backgrounds.
  • Capable of operating with minimal supervision and thinking independently and innovatively.


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